Politique de remboursement

Thanks for shopping at Geeetech. We appreciate le fact that vous like to buy le cool stuff we made.

We also want to fabriquer sure vous va have a rewarding experience while vous explore et use our products. We believe vous va be satisfied avec le products vous bought from Geeetech. That's because we're committed to designing et building products that truly meet votre needs.

We understand, however, that sometimes, a product may not be what vous expect it to be. Or there sont some situations in qui le product vous bought suffered physical damages caused by wrong installation, operation, demolition, repair et modification without le permission, or injuries caused by natural force or other majeure force après le purchase.

If vous encounter le above situations, vous can contact avec our après-sale service. If it est a matter of missing deliver vous can send an e-mail to contact@geeetech.com. We will confirm with the logistics department or the logistics company. Once we figure out the situation, we will make it up for you. If it is a matter of technical issue, please log in our official website and create a ticket in Help & Support. ( You can refer to problem solving instruction about how to create ticket ) our technical staff will assist you to define the problems and help you resolve it.

Please attach some pictures of le product to illustrate le issues. And vous sont supposed to elaborate le problem that get vous stuck, so that we pouvons vous aider à vous effectively et efficiently.

7 Days DOA Guarantee Policy

If le item vous received est damaged, please contact us within 7 days of le order being received et fournir le transparent et valid proof (photos or video of le item et le SKU number). Geeetech va verify le case et negotiate compensation solutions avec vous according to le extent of damage, such as partial refund/resending accessories/resending a new product, etc.

7 Days Missing/Wrong Items Guarantee Policy

Quand vous sign for le package, we highly recommend vous to unpack et check le item(s). If there est an item missing, a wrong item or secondary packaging, please kindly contact us within 7 days après le date of receipt et fournir le product information ( SKU number/order number ) et le related proof ( eg: transparent photos of le package, photos or video of received item et package weight ).

If Geeetech confirm it as a non-customer problem ( eg: missing items, wrong items, or product incompleteness caused by logistics ), we va arrange reshipment of accessories/partial refund/a new replacement/return et replacement based on le specific case.

Product Quality Guarantee Policy

Geeetech fournir qualité warranty service if there sont any qualité problems or non-human caused problems. Warranty time starts from le time when vous receive le goods et last 1 year. Please note that any overdue requests va not be accepted.
Reference of Quality Guarantee Solutions:
1. Refund: partial refund/full refund/return et refund.
2. Reship: resend partial products/a new replacement.
3. Repair or exchange.

Note:
1. For products purchased avec large promotional discounts ( snatch, half-et-above discounts, free gifts, giveaways, etc ), if there sont any qualité issues, refund est le only available option.
2. If le product est damaged/misused by customers, le warranty va be invalid immediately. No compensation est available in such cases. However, vous sont welcome to contact us to purchase a replacement or spare pièces ( if applicable ).
3. Proof est needed for any non-human qualité problems.
4. For some products, customers devez to fournir damage proof or cooperate to check et confirm problems, otherwise we may not be able to cover vous under Product Warranty Policy.
5. Le warranty est invalid if le customer operates le product under le following circumstances:
-modify, delete, customize or exchange product components
-use le device in an inappropriate manner
-continue to use le item once a fault occurs et causes plus damage